Effective Communication
Description: The latest and best practice for effectively communicating with colleagues,
customers, family and friends. Includes how to meet people, establish rapport and
earn trust. We look into NLP (Neuro-Linguistic Programming), Transactional Analysis
and do some role play. Lots of great hands-on exercises. We also spend time on written
communication, phone etiquette and body language. We also touch on some cross cultural
differences and customs.
Who would benefit? Anyone who feels their “message” does not get across well to others,
or gets unpredictable reactions from others.
Course Length: One day
THIS COURSE MUST BE ORDERED BY COMPANIES - IT IS NOT REGULARLY SCHEDULED
COMMENTS:
“The methods taught were remarkably simple and effective. With a bit of practise
I finally got up enough courage to try them out, and was better understood and listened
to. Now I understand why my efforts fell on deaf ears for so many years. Thank you.”
-
Carol Seifert
